Frequently Asked Questions
Please check around your delivery location, mailbox, building entrance,
and with household members or neighbors. Carrier scans may sometimes
show a package as delivered before it is physically located.
If you purchased Package Protection, please contact us as soon as possible
so we can review your claim. Delivered-but-missing packages may not be
covered depending on the circumstances.
For assistance, contact
[email protected].
Please check all packaging carefully and take photos of the package and
its contents if an item appears to be missing.
Contact our Customer Service team with your order number and photos.
If the item is available in stock, we may arrange a replacement.
Please contact us at
[email protected].
For purchases made at a physical retail location, please contact or
return to the store where the purchase was made.
Store purchases may be subject to the retailer’s own return and
purchase policies. Please keep your receipt or proof of purchase.
Delivery estimates depend on the destination and shipping carrier.
Business days exclude weekends and holidays.
United States
- Northeast: 3–5 business days
- Northwest: 5–7 business days
- Southeast: 3–5 business days
- West Coast & Southwest: 4–6 business days
- Midwest: 3–5 business days
Canada
- Quebec & Ontario: 2–4 business days
- British Columbia: approximately 7 business days
- Alberta, Manitoba & Saskatchewan: approximately 5 business days
- Atlantic provinces: approximately 5 business days
- Yukon, Northwest Territories & Nunavut: approximately 14 business days
International
International delivery generally takes approximately 14–20 business days.
Delivery estimates are estimates only and may be affected by weather,
carrier delays, holidays, customs, and shipping volume.
Orders can generally be edited within 30 minutes of being placed.
Please contact us as quickly as possible if you need assistance.
After the order has entered processing, changes may no longer be possible.
Shipping address changes may be requested within 30 minutes of placing
your order.
Please contact Customer Service immediately. Once an order has entered
processing or shipped, we may be unable to change the delivery address.
Orders may not be cancellable after they have been submitted for
processing. Please contact us as soon as possible if you need assistance.
If your item arrives damaged or has a manufacturing defect, please
contact us within 30 days of delivery.
Please provide:
- Your order number
- Clear photos of the item
- Photos or video showing the issue when helpful
- A short description of the problem
After review and approval, eligible claims may qualify for a replacement
or store credit.
EVRY JEWELS offers a 30-day warranty for eligible manufacturing defects.
Examples may include a broken clasp or a missing stone caused by a
manufacturing issue.
Warranty claims are subject to review and approval. The Standard Warranty
does not provide refunds for normal wear, accidental damage, improper use,
or excluded items.
Package Protection may provide additional coverage for eligible packages
that are lost or damaged during transit.
Package Protection is available as an optional service at checkout.
Coverage, exclusions, claim requirements, and fees may apply.
Extended Warranty Protection may provide one year of additional eligible
coverage together with package protection benefits.
The protection option is available at checkout for an additional fee.
Coverage is subject to the applicable terms and exclusions.
All sales are final unless otherwise required by applicable law or
specifically covered by an applicable warranty or protection program.
Returns, exchanges, cancellations, price matching, and price adjustments
may not be available.
Please contact Customer Service if you have an issue with your order.
If the carrier confirms that a package has been lost in transit, please
contact us so we can review the shipment.
Depending on the circumstances and whether Package Protection was
purchased, an eligible order may qualify for reshipment, store credit,
or another available resolution.
If a package is returned to us by the carrier, please contact Customer
Service with your order number.
We will review the shipment status and available options for reshipping
the order.
International orders may be subject to customs duties, taxes, brokerage
charges, or other fees imposed by the destination country.
These charges may be the responsibility of the customer and are not
necessarily included in the product or shipping price.
After successfully placing an order, you should receive an order
confirmation by email.
If you do not receive the confirmation, please check your spam or
promotions folder first.
For additional assistance, contact
[email protected].
Customized and personalized pieces may require approximately 4–6 weeks
for processing and production.
Customized details generally cannot be changed after production has
started. Please review all customization information carefully before
completing your order.
Pre-order items may require approximately 4–6 weeks before shipment.
If an order contains both pre-order and ready-to-ship items, the order
may ship together once the pre-order item becomes available.
EVRY JEWELS pieces may use 14K gold or silver plating over brass, as well
as 18K gold or silver plating over stainless steel, depending on the item.
Please check the individual product description for the specific materials
used in each piece.
To help maintain the appearance of your jewelry, avoid prolonged exposure
to water, perfumes, lotions, chemicals, and excessive moisture.
Store your jewelry in a dry place when not in use and clean it gently
with a soft, dry cloth.
Natural tarnishing or changes in appearance may occur over time depending
on wear and environmental conditions.
Please review the sizing information provided on the product page before
ordering.
If you are between sizes or unsure about your preferred fit, reviewing
the available sizing guidance can help you select the most suitable size.
Restocking schedules vary by product. Some products may be restocked
approximately every 3–4 weeks depending on availability.
You can add an item to your wishlist to keep track of products you are
interested in.
A wishlist allows you to save products you are interested in so you can
easily find them again later.
Available payment methods may include:
- American Express
- Apple Pay
- Discover
- Google Pay
- Mastercard
- Visa
- PayPal
- Shop Pay
- Afterpay for eligible North American orders
Available payment methods may vary depending on your location and
checkout eligibility.
Generally, only one promotional or discount code may be used per order
unless otherwise stated in the applicable promotion.
Discount codes generally cannot be added after an order has been completed.
Gift cards and store credit may be available for eligible purchases and
approved customer-service resolutions.
Applicable terms may vary depending on the type of gift card or store
credit issued.
EVRY JEWELS may offer promotional campaigns, loyalty benefits, or other
customer rewards from time to time.
Promotional terms and eligibility may vary by campaign.
For order questions, product concerns, or other customer-service requests,
please contact us by email:
Please include your order number and relevant photos or details when
contacting us about an order issue.